I am currently working on upgrading a Surface Pro 4 device from Ver 1511 to Ver 1607 The Surface Pro fails the upgrade process at 19 % and rolls back to the previous version of Windows. The error message is as follows: We couldn’t install Windows 10We’ve set your PC back to the way it was right before you started installing Windows 10. 0x80070002-0x2007The installation failed in the SAFE_OS phase with an error during INSTALL_DRIVERS operation. Here are a couple of things that I tried. •Ran the latest system update on the Surface Pro device.•Removed SD memory card from device•Applied the following command line. rundll32.exe pnpclean.dll,RunDLL_PnpClean /DRIVERS /MAXCLEAN Please let me know if you have any suggestions on a resolution. Thanks.
Try doing a hard reset that might do the trick